Reference

Terms & Conditions that respect your account

Our terms lay out exactly how your account works, what you can do, how withdrawals are processed, and what happens if there's a dispute.

Clear withdrawal rulesAccount security standardsDispute resolution processWhere local law permits
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satebet Terms & Conditions that respect your account
GET HELP WITH TERMS

How to reach us about your account or our rules

Team online

Live chat

Open the chat window in your account lobby. Our team responds in English and Indonesian during business hours every day. Ask about account limits, withdrawal timelines, or dispute procedures — we'll walk you through our policy step by step.

Email support

Send a message to [email protected] with your account details and your question. We reply within 24 hours with a full explanation of how our terms apply to your situation.

Account settings

Navigate to Settings > Terms & Conditions inside your account to download a full copy of our current policy. You can also review past versions if you've held your account for several years.

ACCOUNT PROTECTION

How we handle your data, security and account rights

Data retention

We keep your account history, deposit and withdrawal records, and gameplay data for seven years after your account closes. This protects both you and us if a dispute arises. You can request a full export of your personal data at any time through Settings > Privacy.

Account security

Your login password, two-factor authentication status and verified payment methods are encrypted. We never share your account credentials or wallet details with third parties. If you suspect unauthorized access, freeze your account instantly from the security panel.

Withdrawal verification

Every withdrawal is verified against your registered identity and payment method before we process it. This takes 2–5 minutes for DANA, OVO and GoPay; QRIS transfers clear slightly faster. We reject any withdrawal that doesn't match your account details.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences and prevent fraud. You can disable non-essential cookies in your browser settings without losing account access, though some features may work differently.

Dispute resolution

If you believe a bet was settled incorrectly or a withdrawal failed, file a dispute in your account within 30 days. We review your game history and payment logs, then respond with a full explanation and any correction needed.

Changing your terms acceptance

You can opt out of specific features—like certain payment methods or game categories—at any time in Settings > Preferences. Your account remains active; you simply won't see those options in your lobby.

Frequently asked questions about our terms

No, the terms you accepted at signup are locked to your account. If we update our terms, we'll notify you by email and in-app with a 30-day notice. You can continue playing under the old terms, or review and accept the new version. If you disagree, you can close your account without penalty.

We process all withdrawals equally, regardless of size. A win of Rp 10 million or Rp 100 million follows the same verification process: we confirm your identity and payment method, then send funds to your DANA, OVO, GoPay or QRIS wallet within 2–5 minutes. No daily or weekly caps apply.

Our terms are written for Indonesian players where local law permits. If you travel abroad, your account access depends on local law in that country. We recommend using a VPN or contacting support before you leave to confirm your status.

Yes. Go to Settings > Account Limits and set a daily, weekly or monthly deposit cap, or a session time limit. These limits reset on the schedule you choose and are enforced by our system. You can raise them later, but there is a cooling-off period before any increase takes effect.

You can close your account permanently at any time from Settings > Account. All funds in your wallet are returned to your registered payment method within 24 hours. If you want to reopen later, you'll need to create a new account and reverify your identity. Permanent closures cannot be reversed.

If a game disconnects mid-round, we reload your last confirmed bet state when you log back in. If a withdrawal fails, we return the funds to your satebet wallet and log the reason. File a support ticket immediately and we'll investigate within 24 hours.

Serious violations—like cheating, using multiple accounts, or payment fraud—result in account suspension or permanent closure. Minor breaches, like using an outdated payment method, trigger a warning and a chance to fix it. We'll explain the issue in writing before taking any action.

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